Refund policy

Terai Treats Refund Policy

Last updated: 06/26/2026

All Sales Are Final
All sales of products from Terai Treats — both physical and digital — are final. We do not offer refunds, returns, or exchanges except where required by applicable law.

Damaged or Incorrect Physical Items
If your physical order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at info@teraitreats.com with your order number and a photo of the issue. We will review each case individually and, at our discretion, may offer a replacement.

Digital Products
Due to the nature of digital products, once a digital item has been delivered or accessed (e.g. downloaded), it is non-refundable and cannot be exchanged or cancelled.

Order Cancellations
Orders cannot be cancelled once they have been confirmed/processed. Please contact us immediately at info@teraitreats.com if you need to make a change, and we will try to accommodate before the order ships or is delivered digitally.

Contact Us
For any questions about this policy, contact us at: